Yes we had a account with them 2 years ago, but due bankrucy of our business there was a outstanding amount on 3800 Euro on that account, we was paying about 12.000 Euro- 15.000 Euro monthly for about 2 years
After the bankcrupcy we remained loyal and started a new business with them last few month, the deal was to start paying the invoices after we start to generate profit.
After that we got some problems with DMCA with them and they told us to migrate our data to a new provider the person who told us this maybe don’t know about this deal i’m not sure
Right after starting migration they suspended all our servers, like wait you won’t go anywhere without paying everything
You need to pay all servers you have in this account, and the other account.
On this account we have about 6 servers overdue on the 14 Oct, and I requested cancellation on the 16th but they kept them active.
Normally before this problem, if a server is not paid they give about 3 days notice before removing the server from the account, so it’s not really logically to pay like 300 per server if we don’t want it anyway ?
Thing is, like no we won’t allow you to migrate your data until you pay everything here, but we told them at beginning that we are not able to pay that much and we remained loyal to them, so we will start to pay the old invoices slowly.
Deal is a deal, I told them at beginning that the invoices will be paid in parts, they broke the deal and suddently want everything paid which is impossible for now.
We orded a lot of new servers from another DC spend a lot of money preparing for migration at the end we bought them for nothing.
When they said we will need to migrate the data before 31 Oct they havent mentioned the old account or server payment at all this was I think on the 9th Oct, and they haven’t suspended any server until yesterday, I believe because that’s exactly when they talked with the finnance, immediatly blocking all servers and asking for payment
Backup is not really possible here it’s 140TB of data
Thank you