Cloudways Copilot has effectively assisted clients in cutting the average time it takes to resolve server issues to five to six minutes since its public preview earlier this year.
Cloudways Copilot, driven by artificial intelligence (AI), is now generally available. Cloudways is a division of DigitalOcean Holdings. Customers used to have to spend between thirty and forty minutes troubleshooting before contacting Cloudways’ human support team to fix problems.
End users face downtime as a result of website breakdowns, which usually take teams hours to fix. Website performance is crucial to the customer experience. Technical in-house teams must spend several minutes resolving these crashes, which damages business and consumer trust. According to studies, the average cost of downtime can range from $5,600 to almost $9,000 per minute1.
Instead of sending out a reactive notice for self-management during a website outage, Cloudways Copilot provides users with AI-based insights—a pre-assessed root cause analysis and a customized, step-by-step resolution guidance. With the help of these insights, Cloudways Copilot provides real-time visibility into problems that affect performance, like aggressive bot crawling, disk space/inode restrictions, DDoS/DoS attacks, and poorly optimized database queries.
Cloudways Copilot SmartFix, a feature that offers one-click remediation, can fix these problems, removing the need for support interaction and enabling users to fix problems on their own. Copilot SmartFix helps shorten time-to-resolution by proactively detecting problems before they affect site performance. This could save crucial hours and minimize troubleshooting, assisting organizations in remaining responsive, online, and optimized.
In addition to saving engineers time when dealing with typical problems, the Cloudways Copilot suite gives non-technical users the tools and confidence they need to handle performance issues on their own. Through precise issue identification and quick resolution, it reimagines what managed hosting delivers by making difficult technical chores approachable and simple to fix.
With this introduction, Cloudways marks a major change in the proactive handling of infrastructure issues by becoming one of the first managed hosting companies to introduce AI-powered automation targeted at the site administration layer rather than the site creation layer.
“Cloudways Copilot is a significant step towards our vision of building a fully intelligent managed hosting platform for the AI era,” said Suhaib Zaheer, SVP of Managed Hosting at DigitalOcean. The solution redefines what it means to be genuinely “managed” by enabling digital enterprises to confidently tackle difficult hosting challenges with intelligent automation. We take pride in being a trailblazer in the application of AI-powered automation to site management, enabling our clients to achieve unprecedented levels of dependability, ease of use, and security. Since AI is developing daily, we’re always enhancing our AI capabilities to provide clients with solutions that have a significant commercial impact.
Cloudways Copilot has revolutionized the way we manage 180+ sites by offering automated AI insights with targeted solutions for problems, saving our staff 15 hours in a single month, according to Jonathan Sokol, a Cloudways customer and owner of Mint Media. We now receive thorough breakdowns that enable us to promptly address issues, including a significant problem that would have taken seven to eight hours to handle manually, in place of spending hours troubleshooting. Our troubleshooting approach is really efficient since it’s like having a terrific helper who knows precisely what’s wrong and how to solve it.
“Cloudways Copilot is the managed hosting-focused agentic capability from the DigitalOcean GradientTM AI platform,” continued Bratin Saha, Chief Product and Technology Officer at DigitalOcean. Cloudways’ clients, including SmartFix for self-healing infrastructure, can benefit from intelligent automation through the use of Gradient AI’s SRE agents. The primary experience is powered by Gradient AI’s SRE agents, but Cloudways Copilot also has extra agents designed for WordPress and third-party app optimization. It adheres to our straightforward pricing principle for clients by using a single, credit-based pricing mechanism. I’m pleased about what we have in store for consumers since Cloudways Copilot is a trailblazing move toward proactive infrastructure, where DigitalOcean’s Gradient AI platform and applications anticipate our users’ demands, resolve issues, and drive growth.
In the upcoming months, Cloudways intends to provide further Copilot features, such as bulk action updates, AI-assisted onboarding, MySQL issue coverage, and WordPress app-level issue detection.
